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Topic Anyone using a Reporting Tool for Inservice to report dispatcher efficiencies?

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Anyone using a Reporting Tool for Inservice to report dispatcher efficiencies?
Posted on Sep 11, 2017
 

All,

 

We would like to develop a tool that measures dispatching efficiency.

 

An example would be, when a technician is dispatched to a non-staffed town, were all the orders for that town, (within a 5 day window on either side of the scheduled date) dropped on his tablet to work.

 

Please let me know if Supervisors are using a specific tool for reporting out of Inservice.

 

Thanks,

Joel


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Discussion Anyone using a Reporting Tool for Inservice to report dispatcher efficiencies?
An example would be, when a technician is dispatched to a non-staffed town, were all the orders for that town, (within a 5 day window on either side of the scheduled date) dropped on his tablet to work. Please let me know if Supervisors are using a specific tool for reporting out of Inservice . Thanks,
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Is anyone running “Activu Advanced Agent” software on their dispatcher client machines to project InService map on to a bigger screen on the wall?
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I’m sure other Intergraph shops are already doing it, so just looking for some guidance. My assumption is there is some table in InService that will give us a Transformer number or Premise number, and the number of minutes it was out for each outage. However, I’m sure there are duplicates and bad data that we need to be taught how to weed out to get the true number of minutes.
Discussion InService 9.4 Q4 2018 Release
The initial release of InService Fault Location (FLOC): InService Fault Location is an optional component used to enhance outage fault determination, aid in the timeliness of service restoration thereby reducing the overall duration of outages. FLOC enables utilities to more quickly locate likely problem areas significantly cutting down on crew drive times and resource requirements.