Intergraph Communications Controller (Comms Controller) provides Next Generation call control and support for multimedia data associated with a call. Comms Controller is designed to support new modes of communication such as SMS text and to allow the addition of new call types going forward. The product provides global support for handling Next Generation data that will be processed by the Public Safety Answering Point (PSAP). The Intergraph Communications Controller Server interfaces to one or more Communications Providers to provide Next Generation call control and multi-media. The Intergraph Communications Controller Client provides a call control module which allows the call taker to manage emergency and non-emergency calls directly from I/Calltaker and I/Dispatcher.