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Dialogue Boxes Cropping (G/Tech 10.3/Windows 10)

Comments: 4 - Last Comment by ydegraeve 148 days ago   Comment Filter:
Posted on May 20, 2018
 
 

We're in the middle of an upgrade 10.1 to 10.3 and a simultaneous upgrade to Windows 10 (from 7).

One of our users has an issue with the scaling on Windows 10:

"On my old Windows 7 PC and GT 10.1 I ran with Windows display settings at 125% without issue on any application.  On my new Windows 10 PC I am have encountered a number of issues with enlarged display settings.

If I use the scaling method of Right click desktop > Display Settings > slide to 125% all kinds of applications have issues. Some are out of focus, some have graphics artifacts or other graphics issues. GT 10.3 won’t respect the 125% instead displaying at 100% and I cannot work on it at 100% more than briefly.

IT have suggested the alternative scaling method of Right click desktop > Advanced Display Settings > Advanced sizing of text and other items > Custom sizing.  

So far this has worked perfectly for all applications at 125% except for GTech. For the most part GTech is OK, but when displaying some dialogues, the content is clipped making it rather difficult to use (see attached image)"

I was just wondering if anyone else has had this issue and whether they found a resolution.

Thanks,

David

Dialogue.PNG
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RE: Dialogue Boxes Cropping (G/Tech 10.3/Windows 10)
Posted on May 21, 2018 in response to: brownd
 
   
 

We have not seen this issue, but we are 10.2.3 and Windows 7.  We will be upgrading to Windows 10 in the near future.  Please share the good, the bad, and the ugly with G/Tech and Windows 10.  Good luck with you issue.  -Bob Moore

RE: Dialogue Boxes Cropping (G/Tech 10.3/Windows 10)
Posted 149 days ago in response to: brownd
 
   
 

This issue is also present in Gt/Tech Build 10.4.1903 and really annoying.

I'm using a 43inch 4k monitor and WIndows 10 set at 150%, so not scaling isn't an option.

All other application run just fine except for G/Tech. 

Would really appreciate a solution. 

Thanks, Yves

 

RE: Dialogue Boxes Cropping (G/Tech 10.3/Windows 10)
Posted 148 days ago in response to: ydegraeve
 
   
 

Here is the solution:

If you do encounter sizing/scaling issue due to a new G/Tech build, follow those steps :

 

•             Find the location of the G/Technology Designer technology, “G3E.exe”.

•             Right click on the executable, go to “Properties”.

•             Select the “Compatibility” tab.

•             Select “Change high DPI settings”.

•             Check both the “Use this setting to fix scaling problems…” and “Override high DPI scaling behavior” checkboxes.

•             On the “Scaling performed by:” drop-down list select “System”.

•             Select “OK” on the current window.

•             Select “Apply” on the “Compatibility” tab window.

•             Select “OK” on the “Compatibility” tab window.

 

source (https://support.hexagonsafetyinfrastructure.com/infocenter/index?page=content&id=SO4197&actp=search&viewlocale=en_US&searchid=1574681421206) or Internal Hxg support site searching on "G/Technology scaling issue with icons and high resolution screens"

RE: Dialogue Boxes Cropping (G/Tech 10.3/Windows 10)
Posted 148 days ago in response to: brownd
 
   
 

Thanks Jean-François,

I just found the solution myself on this page:

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/adapt-scaling-for-a-specific-app/f02b4b06-58e5-4790-a2f1-306ff68021fd

And it works but not for the custom toolbars :)

 


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