Do other utilities using Intergraph and a MDM system (Meter Data Management) generate outage calls to Intergraph via the MDM or do they create them back in the enterprise system (eCIS+) and then route them to iDispatcher?

If other utilities create outage calls from the MDM, how do they handle the close event as it would be a blend of outage calls from smart meters as well as customer calls (service orders) from the enterprise system?

For utilities that have implemented SCADA/DMS, do they integrate Intergraph with the SCADA/DMS system?  More specifically, do they do outage dispatching out of the SCADA/DMS system or Intergraph?  What are the pros and cons of using one or the other for outage management?