We have reports of the following happening intermittently on our CAD 9.2 MR5 workstations:
The F12 key is the accelerator key assigned to put focus and the cursor into the command window. At least once per week this will stop functioning on a workstation and will only start functioning again if CAD is restarted. It happens on different workstations at different times. The support desk has not been able to reproduce this nor have they found anything of note in the logs. Our implementer saw this happening and tried assigning different keys to no avail.
We were told that no other agencies have reported this. However, at the Hexagon conference last week I was told by the CAD Administrator for Montgomery County, Pennsylvania that her agency also has this issue.
Have any other agencies experienced this? If you have a fix please let me know otherwise please file an SR so that it will be fixed or a CR put in.
We have entered SR 1-1335207761 to capture this problem in our system (9.3 MR4). The problem is that these SRs are being closed out because they are hard to reproduce. If we could advocate for them to be escalated to a Defect, we might make some more progress.
We are 9.2 MR6 and have the same issue when we upgraded and... changed our keyboards. What we found is that when we restart a PC the Scroll lock button is inactivated so the function keys stop working. For us it's F7 and incredibly annoying when you're trying to quickly get to the command line... Hope your solution is as simple but this was the issue for us.