Mugshot capture error

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Posted on May 28, 2015

We just performed a hardware only upgrade to the machine that we utilize to make mugshots.  Our camera runs s-video into an s-video-to-usb adapter.  Now when going into the names module and trying to add a picture to a record using the capture button, we get the error below.  We have installed Leads Tools per support, with no luck.  Has anyone else seen this issue?


Windows 7 SP1

I/Leads - RMS V09.01.0000.00020


Problem setting up TWAIN contrals...
Error 20080 - Problem setup properties for the Capture device

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