Hexagon Safety & Infrastructure - I/LEADS

ILeads9.x on Citrix & Amyuni issues

2015-07-16 12:07:04 Etc/GMT

For those using I/Leads via Citrix or Terminal Services,

Are any of you using Windows Server 2012 for your server's OS?

I'm just asking because we are having an issue getting the Amyuni driver working for session users.

We can initially install the driver and use it error free, however once the admin installer logs off and back on, I/Lead gives a "-41 error" when the I/Leads session user tries to use it upon archiving of the report.

Thnx

Carter.Wetherington@jocogov.org

Mugshot capture error

2015-05-28 12:47:27 Etc/GMT

We just performed a hardware only upgrade to the machine that we utilize to make mugshots. Our camera runs s-video into an s-video-to-usb adapter. Now when going into the names module and trying to add a picture to a record using the capture button, we get the error below. We have installed Leads Tools per support, with no luck. Has anyone else seen this issue?

Windows 7 SP1

I/Leads - RMS V09.01.0000.00020

Problem setting up TWAIN contrals...
Error 20080 - Problem setup properties for the Capture device

SQL Server has encountered 7 occurrence(s) of I/O requests taking longer than 15 seconds

2014-09-09 18:35:03 Etc/GMT

We have only a few trainees on a system in a VM environment. R8.2.2.30 and the system seems to hang and we see this message in the SQL log. SQL Server has encountered 7 occurrence(s) of I/O requests taking longer than 15 seconds.Has anyone else seen this?

using /AWE to allocate higher memory to SQl

2014-07-30 01:18:49 Etc/GMT

We have successfully allocated higher memory use the /AWE switch on our ILeads RMS 8.2.2 with Windows server 2003 R2 (windows 2003 standard with R2 can use the /AWE switch) see attachment for steps. If anyone wants more info you can contact me at sioban.lanigan@co.maui.hi.us

Jail Report

2014-04-29 13:07:28 Etc/GMT

I want to be able to look up all the active inmates for a certain date last year ... anyone have any ideas?

ILeads crash after Supp Report attachment

2013-12-23 19:12:05 Etc/GMT

When attaching a file to a supplemental report the software stops working and gives a Windows error or it stops working and creates a dump file. once the user relaunches and re-logs in to ILeads the attachment is there and can be viewed. This only happens when attaching to the Supp reports. And appears to be happening on all of my Win 7 32 and 64 bit PCs. It is not happening on my 2008 R2 64 bit Citrix servers.

Have you seen this?

Did you find a fix?

Error on system1 table

2013-11-14 22:00:36 Etc/GMT

When trying to add new user accounts the system is giving an error when updating the system1 table.

cachablesystem1::LoadMasterDatabaseTable() - Could not copy data from table file '\\RMS1TEST\ILEADS8TEST$\COMMDATA\SYSTEM1.dbf' to master database table 'SYSTEM1'. A possibly related system message was:

RESOLUTION:

The site copied their database and commdata etc from production into their training system and there were triggers on the system1 table that were not changed. Once the triggers were disabled the system1 table was able to be updated to the backend and the user was no longer receiving errors. If triggers are needed and brought over to a different DB then they just need to be checked and pointed to the correct DB.

Just a test

2013-11-09 18:11:42 Etc/GMT

Just testing the new forums